Returns & Exchanges
At ミツカン365, we prioritize the quality and safety of our food products; therefore, we accept returns or exchanges only for items that arrive damaged, defective, or incorrect. Please contact our support team within 7 days of delivery to initiate a claim for these specific conditions.
Inspect Your Delivery
Upon receipt of your order, please immediately check the packaging and contents for any signs of damage or discrepancies in the items received.
Contact Support
If you identify an issue, email our customer service team with your order number and clear photographs of the damaged or incorrect food products.
Return Authorization
Once your claim is validated, we will provide you with a return authorization number and detailed instructions on how to return the items to our facility.
Refund or Replacement
After we receive and inspect the returned goods, we will process your full refund to the original payment method or ship a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing